Because an AC isn't just a purchase, it's a commitment to comfort. Here's how we protect yours.

 

1. What Is Covered?

Mohavair warrants the original purchaser that our products shall be free from defects in materials and workmanship under normal residential use for the period specified below:



Component Warranty Period Notes
Complete Unit (Parts) 2 Years All functional components
Compressor 3 Years The cooling engine
Accessories 1 Year Remotes, brackets, window kits

This warranty covers: Repair or replacement (at Mohavair's discretion) of any defective part, including labor for the first 30 days (see Section 6).


2. Who Is Covered?

This warranty extends only to the original purchaser from an authorized Mohavair retailer (mohavair.com or our official Amazon store). It is non-transferable. If you bought this unit second-hand or from an unauthorized reseller, sorry — this warranty does not apply.


3. What Is NOT Covered? (Please Read)

To keep costs fair for everyone, this warranty does not cover:



❌ Installation Errors Unit damaged due to improper installation (e.g., wrong voltage, incorrect refrigerant charge).
❌ Normal Wear & Tear Cosmetic scratches, dents, or fading over time.
❌ Abuse & Neglect Damage from accidents, fire, floods, pests, or "acts of God" (lightning strikes, power surges).
❌ Water Leakage Minor condensation dripping is normal. Warranty does not cover flooring/furniture damage caused by improper drainage setup.
❌ Refrigerant Refills Gas refills due to improper handling or leaks caused by physical damage.
❌ Unauthorized Repairs If you take the unit to a local repair shop and they open it up, warranty becomes void. Always contact us first.


4. Warranty Period Details

Start Date: The warranty begins on the date of purchase (as shown on your receipt/order confirmation).

The "Last Mile" Rule:

  • Months 0-2 (Parts & Labor): If something breaks due to manufacturing, we cover parts AND will reimburse reasonable local labor costs (with pre-approval and receipt).

  • Months 3-24 (Parts Only): We'll ship the replacement parts for free. You pay local labor (if needed).

  • Years 3 (Compressor Only): If the compressor dies, we ship a new compressor free. You pay installation labor and refrigerant.


5. How to Make a Warranty Claim (3 Simple Steps)

We've made this as painless as possible. No phone trees. No robots.

Step 1: Contact Us First
Don't take it to a local repair shop yet! Email us at: warranty@mohavair.com
Please include:

  • Your Order Number

  • Model Number (find it on the side of the unit)

  • A short video/photo of the issue (this saves us 10 back-and-forth emails)

Step 2: Diagnosis
Our tech team will review your video within 24-48 hours. We'll tell you:

  • "Here's how to fix it yourself" (if simple), OR

  • "We're sending you a replacement part," OR

  • "Pack it up, we're sending a replacement unit."

Step 3: Resolution

  • If it's a part: We ship it free. You install or hire someone.

  • If it's a full unit replacement: We email a prepaid shipping label. Pack the old unit in the original box (keep your boxes, folks!), send it back. Once tracked, we ship your new one.


6.  Energy Efficiency & Performance Disclaimer

Mohavair guarantees your unit will cool as specified in the technical data sheet under normal conditions. However, actual performance depends on:

  • Room insulation

  • Outside temperature (extreme heatwaves stress all ACs)

  • Proper sizing (a unit meant for 200 sq.ft won't cool a 400 sq.ft garage)

Not sure if you bought the right size? Visit our BTU Calculator before you install!


7. The "Good Neighbor" Policy

Even if your warranty has expired, we're still here to help.

  • Need a manual? Free download.

  • Lost a remote? We sell them at cost.

  • Just need advice? Email us. Always free.

We built Mohavair for the long haul. We want you to stay a customer for life, not just for the warranty period.

Contact us