Part 1: Shipping Information

1.1 Shipping RATES & Delivery Estimates:

We offer Free Standard Shipping on all orders within the contiguous 48 United States.

Order Processing/Handing Time: 1-2 Business Days ( Mon - Fri).

Transit Time:  3-6 business days.

Total Delivery Time: 4-8 business days. Times are for reference only and may be adjusted based on actual conditions.

We currently only offer Standard Shipping. Expedited shipping is not available at this time.

1.2 Where We Ship

Location Status Details
US Contiguous 48 States ✅ Yes Free shipping on select items
US Alaska, Hawaii, Puerto Rico, Virgin Islands ❌ No See freight forwarder option below
📮 P.O. Boxes ❌ No We cannot ship to P.O. boxes
🎖️ Military APO Addresses ❌ No Not available at this time
🌍 International ❌ No direct Freight forwarder only

 

1.3 Shipping Outside the Contiguous 48 States

While we do not directly ship outside the 48 contiguous United States, we can work with your freight forwarder to accommodate your orders.

How it works:

  1. You arrange a freight forwarder (a company that ships items internationally)

  2. You provide us with their US address

  3. We ship to that address

  4. Your forwarder handles the rest

Important notes:

  • You are responsible for paying all customs duties, taxes, and other additional fees applied upon export.

  • The freight forwarder is responsible for inspecting the packages before accepting and delivering them.

  • Once the packages are accepted by the freight forwarder, Mohavair is not responsible for any damage or loss of the packages.

Need a freight forwarder recommendation? Email us: inquiry@mohavair.com — we might know a few.

 


Part 2: Out of Stock & Backorders


2.1 Out-of-Stock / Back-Ordered Products Policy

If your order includes out-of-stock items:

What happens Details
In-stock items Ship immediately once order is paid for
Back-ordered items Ship via ground shipping at no additional charge when stock is replenished
One batch shipping You can request we hold everything and ship together when all items are available

How to request one-batch shipping:
Email inquiry@mohavair.com within 2 hours of placing your order with the subject "HOLD FOR COMPLETE SHIPMENT."

We'll notify you via email when backordered items are expected to arrive.

 


Part 3: Cancellations


3.1 Cancellation Policy

We get it — sometimes plans change.

If your order has NOT shipped:

  • Email inquiry@mohavair.com immediately

  • We'll do our best to cancel and issue a full refund

  • We process cancellations quickly, so email us ASAP

If your order HAS shipped:

  • Special order items and items marked as shipped cannot be canceled after processing

  • You'll need to wait for delivery and initiate a return

  • Returned items are subject to restocking fees (see Returns section)

  • Return shipping costs will be the responsibility of the customer

Important: We cannot cancel orders once they've entered the shipping process. But don't worry — you can still return eligible items after delivery.

 


Part 4: Disclaimer & Legal Stuff

 

4.1 Shipping Delays (Events Beyond Our Control)

Mohavair is not responsible or liable for any delayed shipments due to events beyond our control, including:

  • Natural disasters, acts of God

  • Power outages, server outages

  • Acts of omission from carriers, transmitters, phone companies

  • Internet service provider issues

  • Severe weather, pandemics, or other force majeure events

We'll always communicate what we know and fight for your package — but some things are out of our hands.


4.2 No Pickup Service (Under $1,000)

We do not offer pickup service for orders valued below $1,000 USD.

If your order meets this requirement and you need pickup service:

  • Contact us immediately after placing your order

  • Email orders@mohavair.com with subject "PICKUP REQUEST"

  • We'll check if pickup is possible for your location

*For orders over $1,000, pickup may be arranged on a case-by-case basis.*


4.3 Order Accuracy

You are responsible for providing accurate shipping information. If an order is returned to us due to an incorrect address provided by you:

  • You will be responsible for reshipment costs

  • Refunds may be subject to restocking fees (20%)

Always double-check that address!

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